At Atersh.online, we strive to ensure that our customers are completely satisfied with their purchases. If, for any reason, you are not entirely happy with your order, we are here to help. Please review our refund policy below.
1. Returns
You have [insert number] days from the date of delivery to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Some products may not be eligible for return, including perishable goods, personalized items, and certain health and personal care products.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] days. Please note that shipping costs are non-refundable.
3. Exchanges
If you receive a defective or damaged item, we will replace it with the same item at no extra cost to you. If you need to exchange a product, please contact us at [insert contact information] to arrange the exchange process.
4. Shipping Costs for Returns
Customers are responsible for paying shipping costs for returning items unless the product is defective or incorrect. Shipping costs are non-refundable.
5. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, first check your bank account or contact your credit card company as there may be processing delays. If you’ve done this and still have not received your refund, please contact us at [insert contact information].
6. Non-Returnable Items
Certain items are non-returnable, including gift cards, downloadable software, and items on sale or clearance. For a full list of non-returnable items, please contact our customer support.
7. Contact Us
If you have any questions about our refund policy, please contact our customer service team at support@atersh.online. We’re here to assist you and make your shopping experience as smooth as possible.